Cresta provides AI agents, real-time agent assist and conversation intelligence for contact centers, with roots in Stanford's AI Lab.
Cresta offers an enterprise customer experience platform that combines AI agents with human-agent support. Products include AI Agent for automating conversations, Agent Assist for real-time guidance, Conversation Intelligence for analytics, and an AI Receptionist for inbound calls. Its site lists customers in airlines, automotive, finance, healthcare, insurance, retail and telecom, including United Airlines, Alaska Airlines and Cox Communications. The company says it was born at Stanford's AI Lab, was founded in 2017 with co-founder Sebastian Thrun, and is headquartered in Sunnyvale, California.
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