Decagon
Decagon builds customer support AI agents for voice, chat and email, configured through natural-language Agent Operating Procedures.
About
Decagon provides AI agents that handle customer conversations over voice, chat and email. Support teams define behavior in plain-language Agent Operating Procedures rather than code, then use testing, A/B experiments, simulations and quality-assurance monitoring to refine agents. The about page names Jesse Zhang and Ashwin Sreenivas as founders. Listed customers include Deutsche Telekom, American Airlines, Square, Delta, Chime, Duolingo, Ticketmaster and Riot Games. The privacy policy identifies Decagon AI, Inc. with a San Francisco address.
- Organization type
- ai company
- Headquarters region
- San Francisco
- Founded
- Not stated
- Listings in the graph
- 0
- Last updated
- 6 October 2026
- Published
- 6 October 2026
Data sources & provenance
Where this information came from, how it was checked and when it was last looked at. “Last updated” records a change to the record — it does not mean the record was verified.
- Data quality
- Data quality: Editorially Reviewed
- Primary source
- decagon.ai
- Sources cited
- 2
- Last reviewed
- 6 October 2026
- Last updated
- 6 October 2026
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Events in this region
5 November 2026 · San Francisco
Voice Agents Forum 2026
Voice Agents Forum centers on conversational systems that can listen, respond and take action. Its technical emphasis is on deployment choi…
10 November 2026 · San Francisco
AI Engineer Code Summit 2026
AI Engineer Code Summit focuses on how software organizations can incorporate models and agents into the development lifecycle. It offers a…
19 April 2027 · San Francisco
Confidential Computing Summit 2027
Confidential Computing Summit examines the intersection of privacy-preserving infrastructure, cryptographic techniques and enterprise artif…
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