Observe.AI
Observe.AI offers an agentic CX platform with voice AI agents, live agent assist and interaction analytics for contact center operations.
About
Observe.AI provides purpose-built AI agents for customer service in three groups: agents that talk with customers by voice or chat, agents that assist frontline staff in real time, and agents for operations such as evaluating interactions and generating coaching. The platform includes Interaction Intelligence, CoBuilder and an Integration Fabric. It serves banking, healthcare, insurance, transportation, travel and utilities, with named customers including SoFi, DoorDash, Asurion and Woodforest National Bank. The company was founded in 2017 and its privacy policy lists Observe.AI, Inc. in Redwood City, California.
- Organization type
- ai company
- Headquarters region
- Redwood City
- Founded
- 2017
- Listings in the graph
- 0
- Last updated
- 6 October 2026
- Published
- 6 October 2026
Data sources & provenance
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- Data quality
- Data quality: Editorially Reviewed
- Primary source
- observe.ai
- Sources cited
- 2
- Last reviewed
- 6 October 2026
- Last updated
- 6 October 2026
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