PolyAI
PolyAI builds enterprise voice agents on its own audio-native Dialog-RSN-1 model to resolve customer calls without escalation.
About
PolyAI makes enterprise conversational agents focused on voice. Its products include Dialog Studio for designing agents, the Wren dialog agent framework, the audio-native Dialog-RSN-1 model and Dialog-RAVEN-3.5 for text and multilingual webchat. The site says it handles more than 100 million calls a year, and customers named include NatWest, PG&E, UniCredit, Foot Locker, Metro Bank and Carter's. The company was established by three University of Cambridge researchers in 2017; its about page lists 1178 Broadway in New York as the primary office, with others in London, San Francisco, Belgrade and Toronto.
- Organization type
- ai company
- Headquarters region
- New York
- Founded
- 2017
- Listings in the graph
- 0
- Last updated
- 6 October 2026
- Published
- 6 October 2026
Data sources & provenance
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- Data quality
- Data quality: Editorially Reviewed
- Primary source
- poly.ai
- Sources cited
- 2
- Last reviewed
- 6 October 2026
- Last updated
- 6 October 2026
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Events in this region
12 October 2026 · New York
AI Engineer New York 2026
AI Engineer New York connects software teams with technology leaders across banking, insurance, investments and fintech. Its program combin…
2 December 2026 · New York
ODSC AI NYC: AI for Work Summit 2026
The AI for Work Summit focuses on operational adoption rather than experiments alone. It brings together leaders and practitioners to discu…
9 December 2026 · New York
The AI Summit New York 2026
The AI Summit New York welcomes business and technology teams navigating the shift from early AI trials to organizational deployment. The p…
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