Sierra, founded by Bret Taylor and Clay Bavor, builds AI agents that handle customer conversations across chat, voice, email and messaging for large brands.
Sierra is a conversational AI company that helps businesses build customer-facing agents. Its products include Agent Studio for managing and deploying agents, Ghostwriter for generating agents from SOPs or transcripts, Insights for monitoring and experiments, and a Context Engine that links conversations across systems. Agents run over chat, SMS, WhatsApp, email and voice. Named customers include Rocket Mortgage, SiriusXM, Hyatt, Uber, Vanguard, Wayfair and Sutter Health. The legal entity is Sierra Technologies, Inc., based in San Francisco.
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