Decagon AI
AI Agents & Automation
Overview
Decagon AI is an AI customer support agent platform that provides autonomous resolution of customer tickets across multiple channels. It offers conversational AI agents that can understand customer inquiries, access knowledge bases and enterprise systems, and resolve issues without human intervention. Decagon AI is designed for enterprises that need to reduce support volume while maintaining high customer satisfaction through AI-powered automation.
- Pricing model
- Subscription
- Deployment
- SaaS (vendor-hosted), API / SDK
- Regions served
- United States
- Categories
- Language (LLM / NLP), Process automation, Assistant / agent product, Subscription, Software & technology, Customer & revenue, API / SDK, SaaS (vendor-hosted), AI Agents & Automation, Agentic / autonomous, Customer support automation, Enterprise / custom quote
- Last updated
- 2 October 2026
- Published
- 2 October 2026
Use cases
Deployment options
Data sources & provenance
Where this information came from, how it was checked and when it was last looked at. “Last updated” records a change to the record — it does not mean the record was verified.
- Data quality
- Data quality: Editorially Reviewed
- Primary source
- dragapp.com
- Sources cited
- 2
- Last reviewed
- 28 September 2026
- Last updated
- 2 October 2026
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