Gorgias AI Agent
AI Agents & Automation
Overview
Gorgias AI Agent is an AI customer service agent designed for e-commerce platforms that resolves support tickets and manages order inquiries. It provides AI-powered automation for customer service teams in e-commerce, handling common inquiries such as order status, returns, shipping questions, and product information. Gorgias integrates with e-commerce platforms like Shopify, Magento, and BigCommerce to provide contextual AI assistance for online retailers.
- Pricing model
- Subscription
- Deployment
- SaaS (vendor-hosted), API / SDK, Office / productivity add-in
- Regions served
- Global
- Categories
- Language (LLM / NLP), Process automation, Assistant / agent product, Subscription, Software & technology, Customer & revenue, API / SDK, Office / productivity add-in, SaaS (vendor-hosted), AI Agents & Automation, Agentic / autonomous, Customer support automation, Enterprise / custom quote
- Last updated
- 2 October 2026
- Published
- 2 October 2026
Use cases
Deployment options
Data sources & provenance
Where this information came from, how it was checked and when it was last looked at. “Last updated” records a change to the record — it does not mean the record was verified.
- Data quality
- Data quality: Editorially Reviewed
- Primary source
- resources.rework.com
- Sources cited
- 2
- Last reviewed
- 28 September 2026
- Last updated
- 2 October 2026
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