Intercom Fin
AI Agents & Automation
Overview
Intercom Fin is an AI agent for resolving customer questions, especially inside the Intercom help desk. It resolves chat, email, and voice tickets with $0.99 per outcome pricing, charging only for successful resolutions. Fin provides content recommendations from past conversations, built-in Procedures for consistent responses, and works across many helpdesks beyond Intercom. It achieves an average 76% resolution rate across 12,000+ customers, making it one of the most proven AI customer service agents.
- Pricing model
- Usage-based
- Deployment
- SaaS (vendor-hosted), API / SDK
- Regions served
- Global
- Categories
- Language (LLM / NLP), Process automation, Assistant / agent product, Software & technology, Customer & revenue, API / SDK, Usage-based, SaaS (vendor-hosted), AI Agents & Automation, Agentic / autonomous, Customer support automation, Enterprise / custom quote
- Last updated
- 2 October 2026
- Published
- 2 October 2026
Use cases
Deployment options
Data sources & provenance
Where this information came from, how it was checked and when it was last looked at. “Last updated” records a change to the record — it does not mean the record was verified.
- Data quality
- Data quality: Editorially Reviewed
- Primary source
- manus.im
- Sources cited
- 2
- Last reviewed
- 28 September 2026
- Last updated
- 2 October 2026
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